In many cases, hardware failure or data loss can be devastating and getting that data back as fast as possible is critical. Datalab understands this and can escalate any of services to accommodate urgent cases. Any case that is escalated will involve our head technicians working during and after hours to process your hardware assessment and begin recovery of data where possible.
Your server has failed over a weekend and you need the data recovered immediately.
Critical data has been deleted or corrupted and you have looming deadlines to meet.
The computer won't turn on and your business needs a working system to carry on.
Call our labs on 0800 328 2522. During office hours of 8am-5pm (Mon-Fri) your call will come into our labs and you can speak directly with a technician to explain the detail of your case and the time constraints in play. If you are calling after hours or you reach our 24 hours call centre, leave your name and number and clearly state the requirement is URGENT . The call centre will send an SMS to the on call technician who will be in touch as soon as possible.
Don't continue to use your device it could cause further damage.
Choose your recovery company carefully don't waste time and money trying other "experts".
“Thank you Datalab for recovering 5 years worth of photos from my external hard drive that I deleted by formatting the drive accidentally.”
For time critical data loss services your hardware will be given a dedicated senior technician when it arrives.
For the Auckland Rescue Helicopter Trust.