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ISO 9000

We are very proud of the services we offer.  We always try to go the extra mile with our clients and make sure we deliver on expectations.

However, we want to go even further.  We also want to make sure we are adopting best practice and to benchmark ourselves and how we deliver against a widely recognised and respected standard.  ISO 9000 is the world's foremost quality standard.  We aim to achieve certification next year, in 2020, and we will be using the interim period to audit and benchmark our systems and processes to ensure we can meet this standard.

What this means for you, our clients?

It will mean an even greater focus on meeting our customer needs and expectations. It means more emphasis on delivering on time, on budget and to high quality.  It also means communicating more, and better, with our clients over our services and delivery.

We hope that you will see an even better service from DataLAB over the next year as we adopt ISO 9000 methods and practices. In practical terms we will be more accountable for our services and we will be consistently measuring delivery. Once we have achieved certification, you will be able to see that we have been independently assessed to ensure our services deliver to best quality management standards.

Why are we doing this now

  1. Our business has developed considerably over the last few years. It's become more extensive and we are also dealing with more complex and larger cases, especially in Digital Forensics. Providing a reliable and consistent service is key for those cases and clients. This is very much part of the ISO 9000 ethos.
  2. The soundings we took in our markets suggests that many clients are keen to have more objective measures round ‘quality of service’ and ‘perceived service delivery'. Put simply, we compete with many one-man band and often transient operations who advertise then seem to disappoint in terms of ability and service delivery.  We want to demonstrate objectively that we provide better and more consistent quality driven services.
  3. We have made many systems improvement over the last year and have seen the positive effect it has had with both clients and our team. Although we are in good shape now, the ISO 9000 model provides a proven framework for us to push this further and to do even better.  

About ISO 9000

ISO stands for the 'International Standards Organisation'. Their 9000 family of quality management systems is fully supported by both the New Zealand and Australian Governments. Here in New Zealand, the latest version is officially known as AS/NZ ISO 9001:2016 and it fully maps onto the current worldwide ISO standard.  You can see more details on the JAS-ANZ website (click link).

ISO 9000 is designed to help organisations ensure that they meet the needs of both customers and other stakeholders, while also meeting statutory and regulatory requirements related to their products and services. In essence it deals with the fundamentals of quality management and is based around seven quality management principles upon which the family of standards is based. ISO 9001 deals with the requirements that organisations wishing to meet the standard must fulfil (i.e. certification).

ISO 9000 Facts and Figures

There are over 1.13 million organisations certified world wide (2014 figures).Within New Zealand there are some 1069 organisations showing as currently registered as certified (see the JAS-ANZ website).  Within Australia there are some 10,744 certified organisations.

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