Hardware failure or data loss can be devastating. Getting data back as quickly as you can is critical. At DataLAB, we understand this, and we can escalate any of our services to accommodate urgent situations.
Where you need urgent data recovery, we will escalate your case to our senior technicians and prioritise your work in our schedule. We are happy to extend our working hours if required to accommodate bona fide urgent requests.
Call DataLAB on 0800 328 2522. During office hours your call will come in to the lab. (8am – 5pm, Mon - Fri). You can speak directly with a technician to explain your case and your time constraints. We work with a number of courier agencies that can get hardware from anywhere in the country to our labs, fast.
If you call after-hours or reach our 24-hour Call Centre. Please outline the problem, clearly state the matter is URGENT and leave your name and number. Our Call Centre will send an SMS to our on-call technician who will be in touch with you as soon as possible.
“Your service is exceptional and much appreciated! You have no idea how grateful we are to have our data back after the failure of an SSD!”
Martin Vogel —
Level 1, 399 Khyber Pass Rd, Newmarket, Auckland 1023
Level 31, Plimmer Towers, 2-6 Gilmer St, Wellington, 6011
© Datalab Ltd 2018