Frequently Asked Questions

In most cases with this scenario we can recover data. It’s important to turn the system off so you don’t cause any further damage and call us to discuss your recovery options.

Unplug the drive immediately from anything you have it attached to. The read/write mechanism in your drive is very delicate and can easily cause irreversible damage to the disks internals so you need to call us to discuss your recovery options as soon as possible.

This generally means there is a hard drive issue and the disk will need to be assessed here in the clean room to determine if a recovery is possible.

This fault may sometimes be followed with a “Non System Disk Error “message. Your PC is saying it can’t find the hard drive. Hold the power button down on your machine until the system forces a complete shutdown and call us to discuss your recovery options. The drive could be in a very unstable state in this scenario and forcing the machine off will protect your hard drive.

If a move is interrupted there is a chance the data will still be there but not in the systems file table. We normally have good results in this situation so call us and we can discuss your options.

This is usually an issue of corruption and can be manually repaired by one of our techs.

There is no safe eject on TV’s (we don’t know why they didn’t build this in) so when you pull the disk out there is a chance of corrupting the drive. The good news is that in most cases a full recovery is possible.

This will depend heavily on the timeframes and what type of phone you are using. We’ll need to perform a scan and assessment so call us to chat through your options.

This is a common question, and most of the time the answer is “yes” however it will depend on a number of factors including the type of format and what actions were taken after the format process. Call through to discuss your specific situation and we can map out getting your data back.

This too depends on the model of camera among other things but in 90% of cases we can recover all images. Call us and we can talk through the recovery process.