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Privacy Policy

Thanks for using www.datalab.co.nz (the "Site"), we are committed to protecting your privacy. We have created this privacy policy to make sure you know what information we collect and how we use it. By using our website, you expressly consent to the collection, storage, disclosure and use of your information as we have outlined in this Privacy Policy and you agree to the terms and conditions of this Privacy Policy.

We will occasionally update this Privacy Policy to reflect changes in our practices and services. We also encourage you to check back, from to time, and review this Privacy Policy so that you always will know what personally identifiable information we collect and how we use it. Your continued use of the Site will be subject to the then current Privacy Policy.

But first, a note about posting information on the Site:

If your comment or message contains personal information, our page is designed to store and channel this content directly to us for review.

What information do we collect?

Information provided by you:

You may provide us with certain personally identifiable information when you:

  • Make a query via or web form
  • request customer support or send us any other communication;
  • sign up for newsletters, email alerts, and special offers;
  • respond to surveys;

Such information may include your name, email address, billing address, shipping address, and credit card number. You may also provide us with information about other people, such as their email addresses, if you email a service to a friend or refer a friend to the Site or our promotions.

GDPR: Datalab only collects information that you enter as part of your enquiry or contact. We do not share this information. By emailing enquiries@datalab.co.nz you can request all your information we have related to your enquiry as well as deletion of your enquiry.

SITE COLLECTED INFORMATION

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. 

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and entered Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the enquiry Information that we collect generally to respond to you and discuss the specific details of your situation. Additionally, we use this Information to: Communicate with you; Screen our queries for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. 

DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe.

DATA RETENTION When you make an enquiry through the Site, we will maintain your Information for our records unless and until you ask us to delete this information.

CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Information collected by Cookies:

Datalab may use cookies on the Site to improve the quality of our site and services to you. We do not collect personal information, just information related to whether or not you have recently visited.

We may work with other companies who place cookies or web beacons on our website. These companies help operate our websites and provide you with additional products and services. They are subject to confidentiality agreements with Datalab and other legal restrictions. Datalab does not permit any of these companies to collect personal information using cookies or web beacons on our websites. Certain functionalities related to the provision of additional products and services require marketers to share website usage information about visitors to the Site, who have received a targeted promotional campaign, with a reputable third-party advertising company for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. To this end, Datalab’s third-party advertising company makes a note of some of the pages you visit on the Site through the use of pixel tags.

Information collected by Web Beacons and Log Files:

Datalab collects certain non-personally identifiable information through the use of web beacons and log files. Such information may include your IP address, browser type, site usage, and whether you opened emails you received from us.

Information collected through Reviews:

You may choose to submit a review. If you post a review, we may ask for certain information to validate your review such as email address, photo, and your city/state/country of residence. If you submit a review, we may publish your geographic location or other anonymous information but your email address will be kept private. Additionally, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.

How do we secure your information?

When you place a query, we use commercially reasonable and generally-accepted technological safeguards to secure any information we collect about you. The secure server software (SSL) we use encrypts all information you input before it is sent to us.

You may also choose not to provide us with certain information, but that may result in you being unable to use certain features of our website because such information may be required in order for you to make a legitimate query.

We work very hard to protect your privacy, but we do not promise, and you should not expect, that your personal information or private communications will always remain private. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security.

How do we use your information?

We use the personally identifiable information you provide to:

  • fulfill your requests for our products and services;
  • communicate with you about the status of your query
  • send you information about our products and services;
  • for our internal business purposes, such as data analysis, audits and so forth;
  • help us create content that is most relevant to you; and
  • provide notices about the results of sweepstakes, contest, and other promotions.

We use your email address to communicate with you about your query and to send you certain notification emails.

When you make a query within the Datalab website, we may use your email address or other personally identifiable information to send marketing messages and notifications from time-to-time. You may unsubscribe using the noted link at the bottom of any marketing email.

We use non-personally identifiable information to monitor the use and performance of the Site so that we can learn more about how people use the Site which helps us improve our products and services and significantly enhance your experience on our website.

Does Datalab disclose the information it collects to outside parties?

Generally, Datalab does not share personal information about you with other people or non-affiliated companies without your consent except that:

Datalab provides information to its agents and trusted service providers and contractors for limited purposes, such as system/web maintenance; communicating with customers; providing customer service; managing information on our behalf; and enhancing the Site features and functionality. In such cases, we require that these parties agree to use the information solely for the purpose for which we provided it to them and in accordance with our Privacy Policy.

Datalab may also release information (including your name, addresses and telephone number) when we, in our sole discretion believe that such release is necessary or appropriate to:

  • comply with law;
  • comply with subpoenas, warrants, court orders, government investigations, or other legal process;
  • enforce or apply the terms of any of our user or license agreements;
  • investigate or respond to allegations of fraud, intellectual property infringement, or other unlawful activity
  • investigate fraud or similar claims;
  • protect the rights, property or safety of Datalab, our users, or others.
  • to protect our operations; or
  • to permit us to pursue available remedies or limit the damages that we may sustain.

In the event that Datalab is acquired by, or merges with, another company Datalab reserves the right to transfer all information we have collected from our users in connection with such acquisition or merger.

Datalab may disclose non-personally-identifiable information to third parties in aggregate form to potential business partners and investors.

Advertising

Datalab may use third party service providers to place ads on our behalf across the internet and sometimes on the Site. They may collect anonymous information about your visits to our Site, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a web beacon, which is industry standard technology used by most major sites. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service providers, please contact us at enquiries@datalab.co.nz

Does this Privacy Policy apply when I access third party websites?

You may be able to access third party websites directly from the Site. However, this Privacy Policy does not apply when you access third party websites. We cannot control how third parties may use personal information you disclose to them, so you should carefully review the privacy policy of any third party website you visit before using it or disclosing your personal information to its provider.

How can I change, delete, or update my information?

If you have any questions about what information is stored or would like to obtain a copy of such information, please contact us at enquiries@datalab.co.nz. Privacy c/o Datalab Ltd, PO Box 99013, Newmarket, Auckland, 1023, New Zealand. After receiving proof of your identity, we will provide the information to you, and you may request that we delete or change any or all of the information.

Unless stated otherwise, our current Privacy Policy applies to all information that we have about you.

Auckland

Level 1, 399 Khyber Pass Rd, Newmarket, Auckland 1023

Wellington

Level 31, Plimmer Towers, 2-6 Gilmer St, Wellington, 6011